How We Help

Guiding you through banking complaints with clear steps.

Complaint Guides

Step-by-step instructions for filing complaints.

FOS Rules

Understand Financial Ombudsman Service regulations.

Support Access

Find help when you need it most.

FAQs

How do I complain?

Start by contacting your bank’s customer service directly with your issue.

What is FOS?

The Financial Ombudsman Service resolves disputes between customers and banks fairly.

When to contact FOS?

If your bank hasn’t resolved your complaint within eight weeks, you can escalate it to FOS.

Keep all correspondence and notes about your complaint handy.

What info should I provide?

Can I complain online?

Yes, most banks and FOS accept complaints through their websites.